These Terms & Conditions ("Terms") govern your access to and use of the website mittonridge.co.uk (the "Site") and the services provided by Mitton Ridge Partners ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
1. ACCEPTANCE OF TERMS
By accessing or using the Site or Services, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.
2. DESCRIPTION OF SERVICES
Mitton Ridge Partners provides lead generation services, connecting business clients (finance brokers, lenders, and funding companies) with business owners seeking commercial financing.
Our Services include:
Generation of exclusive businesses for sale.
Real-time lead delivery via API, webhook, email, or CRM integration.
Lead qualification and filtering based on client-specified criteria.
Customer support and account management.
3. LEAD DELIVERY DISCLAIMER
No Guarantees While we strive to deliver high-quality, exclusive leads, we make no guarantees regarding:
Lead conversion rates.
Contact rates or response rates.
Loan approval rates or funding rates.
Revenue, income, or profit results.
Lead volume or availability.
Specific outcomes or results.
Lead performance depends on numerous factors outside our control, including your sales process, offer competitiveness, underwriting standards, lender relationships, market conditions, and borrower behaviour.
Lead Quality Standards We implement qualification and verification processes to ensure lead quality. However, we cannot guarantee that every lead will meet your expectations or result in a funded transaction.
Exclusivity Unless otherwise specified, leads are sold exclusively to one client. We do not knowingly resell or redistribute leads to multiple buyers. If you discover a lead was sold to another party, contact us immediately at [email protected] for investigation and resolution.
4. CLIENT RESPONSIBILITIES
As a client of Mitton Ridge Partners, you agree to:
Provide accurate information about your lead criteria and requirements.
Maintain a functional CRM or lead management system capable of receiving leads.
Contact leads promptly upon delivery.
Comply with all applicable data protection and communication laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and the Privacy and Electronic Communications Regulations (PECR).
Maintain appropriate regulatory authorisations, licences, and permissions required to operate as a finance broker or lender in the UK (including Financial Conduct Authority (FCA) authorisation, where applicable).
Use leads solely for the purpose of acquisition.
Not resell, redistribute, or share leads with third parties without our prior written consent.
Treat borrower information confidentially and process it strictly in accordance with applicable privacy laws.
5. PAYMENT TERMS
Pricing Pricing is determined based on lead type, qualification criteria, geography, and volume. Specific pricing will be provided in your service agreement or quote.
Billing Payment terms will be specified in your service agreement. Typical arrangements include:
Prepayment for a specified number of leads.
Monthly invoicing based on leads delivered.
Automatic billing via credit card, Direct Debit, or BACS/CHAPS transfer.
Late Payment Failure to pay invoices on time may result in suspension or termination of Services. We reserve the right to charge interest on overdue balances in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (statutory interest of 8% plus the Bank of England base rate) or 1.5% per month, whichever is applicable and legally permissible.
Taxes You are responsible for paying Value Added Tax (VAT) at the prevailing rate, alongside any other applicable taxes, duties, and government fees associated with your purchase of Services.
6. REFUND POLICY
Lead Credits We evaluate lead quality issues on a case-by-case basis. If a lead is demonstrably invalid due to:
Incorrect or disconnected phone number.
Fake, fraudulent, or nonsensical information.
Duplicate delivery (same lead delivered twice to the same client).
Failure to meet agreed-upon qualification criteria.
We will issue a credit or replacement lead upon verification.
No Refunds for Non-Conversion We do not issue refunds or credits simply because a lead did not convert, did not answer, was not interested in your offer, or did not result in a funded transaction. Lead performance depends on factors outside our control.
Refund Requests All refund or credit requests must be submitted within 7 days of lead delivery to [email protected] with supporting documentation (call logs, recordings, screenshots, etc.).
7. INTELLECTUAL PROPERTY
All content, trademarks, logos, and materials on the Site are the property of Mitton Ridge Partners or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content on the Site without our prior written consent.
8. LIMITATION OF LIABILITY
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be legally limited or excluded under English law.
Subject to the above, to the fullest extent permitted by law, Mitton Ridge Partners and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Services.
Our total liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms or the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mitton Ridge Partners and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs) arising out of or related to:
Your use of the Services.
Your violation of these Terms.
Your violation of any applicable laws or regulations (including data protection and FCA regulations).
Your violation of any third-party rights, including consumer privacy, communication, or lending laws.
Your use or misuse of lead information.
10. TERMINATION
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice.
You may terminate your use of the Services at any time by contacting us at [email protected].
Upon termination:
Your access to the Services will cease.
You remain responsible for any outstanding payments.
Provisions of these Terms that by their nature should survive termination will remain in effect, including payment obligations, intellectual property rights, disclaimers, and limitations of liability.
11. MODIFICATION OF TERMS
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Effective Date" at the top of this page and notify you as required by law.
Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Services.
12. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.
13. SEVERABILITY
If any provision of these Terms is found by any court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall remain in full force and effect.
14. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Mitton Ridge Partners regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.
15. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
Mitton Ridge Partners Email: [email protected]
16. WAIVER
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorised representative of Mitton Ridge Partners.
17. ASSIGNMENT
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
18. FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labour disputes, government actions, or failures of third-party services or telecommunications networks.
19. HEADINGS
The section headings in these Terms are for convenience only and have no legal or contractual effect.
20. ELECTRONIC COMMUNICATIONS
By using the Services, you consent to receive electronic communications from us. These communications may include notices, agreements, disclosures, and other information. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.